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Before contacting us, please read the help file that
comes with the product and the FAQ's below. Your questions
may have already been answered:
If you didn't find the answer to your question, we'll
be glad to help you. We provide technical support to
both licensed and non-licensed customers, so even if
you're just evaluating our product, we'll certainly
try to answer your question. You will receive a reply
to your question within the following time frames:
- Customers: max. 48 hours (normally faster; we may
not be available
on weekends and holidays).
- Everyone else: we cannot make any commitments, but
we'll definitely answer every e-mail.
Note that these figures refer to the maximum response
time. In practice, 80% of all queries are handled within
just a few hours. Unlike many big companies, we don't
send any automated responses that usually don't help
you much. Each support request is carefully read by
our support staff and often discussed with the programmers
to give you the most comprehensive answer possible.
The technical and customer support is managed by our department in Europe (GMT+2 Time Zone).
You can submit support requests by e-mail: support@isocommander.com. If you did not get answer for 48 hours, possible your letter got lost. Try to send your message by means of contact form.
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